Crisis Hotline

(MYS, 2006-2012)

for more information go to www.helpline.initiative.az

Youth Crisis Helpline (510 66 36) is the ISD Project sponsored by the Ministry of Youth and Sports. The Helpline has been established on April 5, 2006 and now it is an effective psychosocial service which meets needs of young people and obtains support from the government. The main advantages of this service include accessibility, affordability and confidentiality. The Helpline acts in the line with international recommendations on developing youth friendly services. The Helpline employs volunteer-psychologists with special training on crisis management. Along with emergency psychological counseling the Helpline focuses on preventive measures towards violence and suicide, and exploration of the psychosocial factors related to crisis. Although the line operates weekdays it has received more than 20.000 calls. The majority of callers are young females; the average length of call is 15-20 minutes. The most common problems in callers include interpersonal disputes, conflicting families, substance abuse, and mental health problems.


Current projects

Crisis Hotline

(MYS 2006-2017)


Addressing Juvenile Justice Reform through Piloting Innovative Services for Promotion of Children Mental Health in Azerbaijan

(EU, UNDP, GIP 2017)


Recent projects

Empowering mental health service users in 5 regions of Azerbaijan

(EC, GIP 2012-2014)


Preparing and promoting design of souvenirs for tourists in Azerbaijan

(CSSN 2011-2012)


The study of youth cultural profile

(YF 2012-2013)

Study on institutionalized children in Azerbaijan

(UNICEF 2004)


Mental health and HIV/AIDS

(GIP, MATRA 2006-2010)


Child Mental Health Awareness Campaign


Integrated Summer Camps for Child and Youth Mine Survivors



Campaign Unite for children

(UNICEF 2005)


HIV/AIDS and mobile population

(UNICEF, Global Fund 2006)

Scaling up Preventive Interventions in the Vulnerable and Highly Vulnerable Groups

(Global Fund 2008)


AIDS Hotline

(UNICEF, Global Fund 2007)      


Telemarathon within the week of struggle HIV/AIDS

(UNICEF 2004)

Avian Flu

(UNICEF, Embassy of Japan 2007-2008)


Resource Center on Legal Information

(UNESCO, MCT 2007-2012)


Festival of Universities students

(Global Fund 2005)

Intergovernmental Foundation
for Educational, Scientific and Cultural Cooperation

(IFESCCO 2012)


The Study of Knowledge, Attitudes and Behaviour with regards to HIV/AIDS among young people in Azerbaijan

(Global Fund 2011-2012)


Design and web projects

Internet contest of the CIS young artists "Both worlds can fit within me...".

(CIS 2009)


"Have an Idea" Scientific and creative festival of CIS students

(CIS 2009)


II Baku International Children Painting Competition

(CIS 2009)

6 th International Junior
Science Olympiad.
Think, Create and Win

(MYS 2009)


International Scientifically-Practical conference "Youth for ecological progress"

(UNICEF 2010)


Behavioral change communication for vulnerable group of most at risk people

(UNICEF, Global Fund 2007)

   © 2004 All rights reserved